<?xml version="1.0" encoding="utf-8"?>
<journal>
<title>Payavard Salamat</title>
<title_fa>پیاورد سلامت</title_fa>
<short_title>payavard</short_title>
<subject>Medical Sciences</subject>
<web_url>http://payavard.tums.ac.ir</web_url>
<journal_hbi_system_id>1</journal_hbi_system_id>
<journal_hbi_system_user>admin</journal_hbi_system_user>
<journal_id_issn>1735-8132</journal_id_issn>
<journal_id_issn_online>2008-2665</journal_id_issn_online>
<journal_id_pii>000</journal_id_pii>
<journal_id_doi>000</journal_id_doi>
<journal_id_iranmedex></journal_id_iranmedex>
<journal_id_magiran></journal_id_magiran>
<journal_id_sid>000</journal_id_sid>
<journal_id_nlai>000</journal_id_nlai>
<journal_id_science>000</journal_id_science>
<language>fa</language>
<pubdate>
	<type>jalali</type>
	<year>1394</year>
	<month>12</month>
	<day>1</day>
</pubdate>
<pubdate>
	<type>gregorian</type>
	<year>2016</year>
	<month>3</month>
	<day>1</day>
</pubdate>
<volume>9</volume>
<number>6</number>
<publish_type>online</publish_type>
<publish_edition>1</publish_edition>
<article_type>fulltext</article_type>
<articleset>
	<article>


	<language>fa</language>
	<article_id_doi></article_id_doi>
	<title_fa>اندازه‌گیری سطح ادراکات مشتریان با استفاده از مدل جایزه ملی بهره‌وری و تعالی سازمانی ایران در معاونت بهداشت وزارت بهداشت، درمان و  آموزش پزشکی</title_fa>
	<title>Measuring Customers’ Perception At MOHME Department Of Health, With National Productivity And Organizational Excellence Award Of Iran</title>
	<subject_fa>مدیریت خدمات بهداشتی درمانی</subject_fa>
	<subject>Hospital Managment</subject>
	<content_type_fa>پژوهشی اصيل</content_type_fa>
	<content_type>Original Research</content_type>
	<abstract_fa>&lt;p dir=&quot;RTL&quot; style=&quot;text-align: justify; margin-right: -0.35pt;&quot;&gt;&lt;strong&gt;زمینه و هدف:&lt;/strong&gt; امروزه سنجش ادراکات مشتری به عنوان یکی از راه&amp;shy;های سنجش رضایت&amp;shy;&#8204;مندی و انتظارات، نقش مهمی در ارتقای کیفیت خدمات و تعالی سازمان&amp;shy;ها دارد. این مطالعه به منظور تعیین سطح ادراکات مشتریان معاونت بهداشت وزارت بهداشت، درمان و آموزش پزشکی ایران انجام گرفت.&lt;/p&gt;

&lt;p dir=&quot;RTL&quot; style=&quot;text-align: justify; margin-right: -0.35pt;&quot;&gt;&lt;strong&gt;روش بررسی:&lt;/strong&gt; مطالعه حاضر به صورت مقطعی در سال 1392 انجام شد. جامعه پژوهش معاونت بهداشتی دانشگاه&#8204;های علوم پزشکی کشور بود که بر مبنای آن 13 دانشگاه به صورت طبقه&amp;shy;&#8204;ای و تصادفی منظم انتخاب شدند. در دانشگاه&#8204;های منتخب، مدیران و کارشناسان به عنوان مشتری اصلی معاونت بهداشت وزارت به صورت سرشماری مورد پرسشگری قرار گرفتند. ابزار جمع&amp;shy;&#8204;آوری داده&amp;shy;&#8204;ها، پرسش نامه استاندارد جایزه ملی شامل 2 قسمت و 26 سئوال بود. داده&amp;shy;&#8204;ها در 18&#8204; &lt;span dir=&quot;LTR&quot;&gt;SPSS&lt;/span&gt; در سطح معنی&#8204;داری&lt;sub&gt;&lt;img alt=&quot;AWT IMAGE&quot; height=&quot;23&quot; 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UdbYBMilHg6HnU4HDiG5c/l8nl5TzLoSoihKbJB69eoVenhJUGCKbz5UIYRt27AJjUYDUlsoFKhIrKxeB6DVR7vxfD6HLqAkWCI4BCAYSFHquv7o0SMaAG7ZNM0MN1VnxodSqYQbIyePViixEVRemDAMUVMTkpNTKpUQOSEmQcUan6dURhRFidMGKFYG32QbOp1OHcehgVHRsF6v307fBIyDnFkqFosYRrlchlXsdDr7+/u09+XmIDcJM6DrOsS3Xq+LZXYbEoPEw8eug22J5LGEYSiTVlGU3d1darYDVq0DaJpGbchimVkqFApyDDCZTDzPIwJDx9H1NU2r1WroPMCb14VqHWTAh9xHsOp1DMOQixhg1/3799cfIRAEwXw+J1sBUEqKlJwcU8qhv23bWMhV9wPQYoMPCGZQgWo2m7ClqY2DWJ7KQ7+Ox2PcWorr4E7R2g3XrtPp5HI5mQaUOFn1+tg3L6RjU5BM39vbo5Os6LQlwHEcwzB83yfdahiG3M+GLZOJNMA6uEN8CIIAW4XK5XKpVCqVStCg64+QgHMMhBAXFxfFYpH2JLVare3t7WazKTfhCqnLn9ZD07RV9wPgn+K4FwgT/BA5IwdOirR5Qzmm+utf/9pqtfb29lJcBwArrq6u5Cai3d1dWFQkRmF8VoWcmPrLX/6CK6O45vs+lWJwpJA8pdAmnuf1+/0oisrl8vb2Nu0fvlvxQ1Z8EEvXq1arkW/T7XbXHyFw/RE+qHVQrxhQr9fJ+MLlhUG4/vUb7geg3UuNRgP3RX3s3W43n88nGnhTAMLkOI5lWX/6059SX4pu5/z8fH9/H4wlrSEDzWmrguJ+z/P+/Oc/4zqmacrdmQSa0sSJDePxuFgsPnr0KAgC0lxZHS11h/hgGEa73ab0VKVSwZaorIBgEQdq/PTTT3gTUq4s+01yuVy5XG40GtjQR/KBCuj1TW033w8wmUyw/4msAZxypF9PTk4Uqaa+EmRxoQaWFPsTkIxC/BBFEW3TVZad87Bpx8fHtVqNTuJZCXJ2C6pha2tL13Wq0KHpEJkl3AKFNDJIfeCCGTZT3SE+kAMD+5C5s5QAxbj4dTAYyPoPq0X1rMFgIO/VXnU/AOR1NBqpqtpoNOAW5nI5ecMT9d6muBfkJYUQmqZha3hqF0I+VufNmzcgLbhByaVKpZIiL4c+X7Gcc1wK+15wIg59EnoBs0pUNwwDDfmqqhaLxcePH9NXMkwS3iE+KMv9UDKybbWHOiHJxgu4y0jsYOt9uVyWe6gURel0OviKfJjcDfcDoCxNvxqGIdfgSQ3f5FK/Cd/3EY8OBoPT09NarbbOwR8YAEJYXAekpaM75U7kVccppNlQFKVardbrdXJEZecTKyU3ZZHxxIzVajXZxfpE3X0l3CE+oHlBLsmdnp5m1cdLCIJgMplguhNnxeJXzDvayHZ2dtBdi1E9e/bM87xV9wOANtPptNfrQfWqqnpwcICkDRWkDMMYjUbp7AMkCQnrQqGQzu9SVZWiedK4OIOw0+nAUMCyffXVV6kHiY5GsezqLxaLp6enH3tGK00sTfXLly8hG2gQRuuUyO58hjvEB3jV8KQhi/BoswLqVnitaVoYhnR+Sa/Xkx1ueRnQYFOtVmmTU4r9AHRBOnQR/YWKorTb7WKxOJ1O4Rik8Pvl3iFMXeq6u2maslBiMNRQg8RDt9uVW75vjkTfoWx+5UP5F4vFbDYLw9AwDFog3ODLly9PT0/r9Xq73caQ0Gab7mZ/E9k46Mip1+t16A9yAMghwf2g4oOHOuNoYaolKcsT8uhJC9QBhS9aloX9x+jzuZ0jIhGCTyYTauCl7VqVSsWyrHU6Z1A3QCECSi7dJiFMjliWtzKvuMPawIMCJQzDSOefBEFArmOxWKzX6+VyGYbi+Pi43+/TKdFiqUQWiwVtOYY+Qt+ufKZWhpTIZr+oHBqWSiWkIzRNIyuWaKwHZB2jLEtUZA3r9TqdPvZZkGgSGQwGBwcHzWazUCiUSiW40fl8fh35s217sVjcv3+f/kuK+CHR24NjyLI9HwleKwp26xwCS2cpWJYl2wfkUarV6snJCfbM4KATXden0ymiym63S7nHg4MDFMUzP9wtAz5Qjo+CLYoXhRDj8RgmmNrrqZpIOqbX65GeQAMZfGv4iNgvkTju/NYeZYCYEmI6mUzIycHwcIbNOps/0cmDW0t3iFCv1wuCABHOw4cPRdatu4m0AR1vvup1aN1xQToEqFarYenxk5pEMMmUi8ObeEESBYKJ7J5Xlo2/hJolgKIm7jZhyMbjMQhNlUXoxd3dXXhcX3/9tbLsL8K8JA6GwAVVVV2n/poCV1dXmH3IhG3bl5eXynLfVjpljHshaYPrlXqP/MnJSaFQ+Oc//ymyS7YAGOG7d+/Wz/XREw5ev34tlgYNI0dDF3WVwxRAKoghOJcIVakwDK+urhBprDkqGRnwAYFpPp+nzn66Kyg82nUFpULbesBpOuwVoCOout3u4eGhpmmyj/7y5Us6NmL9kX8auq47joPzvWezGVln+PrQdr7v12q1dMGM67qwcn//+9/pzXRnmMNq7e/vZ8sEwmw2o31U79+/T22cUavB68ViIe+chujDysEIILqAx1GtVhG5FQoFOZVEzxbKqnU/A6midDIBOcRqtUrHkNGHXdeVn7CIHJ+89YccLQph5eMhoD6xj2T9kX8auq7TyClmpYd9CWlPUmoVhd5edLyL30o43hCkPtE5L4etmQDDQ7Qj0vYLQZuQNA+Hw1arVa/X5VIPPaQP/kWhUIBxSLS0aJqGhcDP8Xic1dkzGUgVJPvBgwfKsrBPnWqNRiPxJHO8ACUWiwXOe4W7VS6XDw8Pc7kcelpwhWq1ats2lDG+HoZhq9VK3Q26Ksbjsdxj5/s+diRTGA23J/Gso5uDIkJqb171CvSsE+rDzTYJkWA7cqCpUzrT6fT9+/eQ49lsBlVINKBz6ADaug227+/viw+jLHT+pb+3a8iAD1QMgkYHJZBu2traCsMQ6gStPmEYTqdTkrB79+7hbpFjlXfDkVZAST+KItM0Ly4ukN65hVOBKVn8sYgNmRDaSpbi+tcD33R6Dqk5IYlp5okXOROazj5gugAoRNiKXC6HoDmfzxcKBdovRc0KVMKnK9As6bpOp9esdXtLZMAH6jbBXg3c2NHREZGePkmRAwIJXddBA/kwcLF0TqgwhygKr5H/3t7evoPPL7wFQLngTIZEDe74+BgiC95m2OK2aaz63JyNIjP78P+XUxRFSidDjhMGF7mFMAzv3bsHzqCrVFGUw8NDwzBQ0h8Oh4kmogcPHlzn2O8HsitFZ3YIIcrl8jfffIOTYK7vDfxSsNJz1TaHbAQLPqXneWdnZ4eHh3SQK4jRaDTQHozSshACPmKlUkHKGf0djUYjkdsmu0EBN/VNZDLsLw6O49BhE4Cqqkjr4Vfkvr4g4wCke+7mJpCNYMkFKTxIN7HJBqES6Xv5YCn4P4ZhyHk02p8gfx3E2N/fv53DT+8aZCkn4YAq/frrr//xj3/gcWFgy5dlIlZ6LvNGkQEfEhEhPPv5fJ7L5QqFgtzij2AARyTQ8zzJOxRCjEajyWRCZuTy8rLdbtP5TnArdV1PPJT6d4XEef3yU6Xlk/Q3VIjYBMbjMeWIcAumadLhWr7v4/A/HCm06fvKxj4YhjGbzeDhyR3aVDsDqGBXKBTkBlj50WY4HpTyGFEUURJ6Z2eHni/6GfuaPhdwEh4c6OFwiLbTXC6H/Fu/3+/3+6g/fInJBnk/kK7reOC3+PAQGjqyaHPILL+EdUIu1TRNOiOanF10s9K35PfxdQSItAEAx56Kaz29eDPzfRFfBOjITfyKUKrX6yWO8Lm1R9RlAjlm+NiD9jRNy/AQjU8gy/wSRkxuLqTfsiwcEy2kvVf4ANKv8Hrlk7PkicBXTNP0ff8W0m13HJZlyY8nxQGEYpmIlB+ycWtP9V0fGLbctXD9r3Te66ap/jtN1DAYvwnmA4MRg/nAYMRgPjAYMZgPDEYM5gODEYP5wGDEYD4wGDGYDwxGDOYDgxGD+cBgxGA+MBgxmA8MRgzmA4MRg/nAYMRgPjAYMZgPDEYM5gODEYP5wGDEYD4wGDGYDwxGDOYDgxGD+cBgxGA+MBgxmA8MRgzmA4MRg/nAYMRgPjAYMZgPDEYM5gODEYP5wGDEYD4wGDGYDwxGDOYDgxGD+cBgxPg/GJ8Rlxzi0c4AAAAASUVORK5CYII=&quot; width=&quot;47&quot; &gt;&lt;/sub&gt; &lt;span dir=&quot;RTL&quot;&gt;تحلیل شد.&lt;/span&gt;&lt;/p&gt;

&lt;p dir=&quot;RTL&quot; style=&quot;text-align: justify; margin-right: -0.35pt;&quot;&gt;&lt;strong&gt;یافته&#8204;ها: &lt;/strong&gt;از 267 مدیر و کارشناس مورد مطالعه، 147 نفر(56/1%) مرد و بیشترین افراد(57/3%) دارای مدرک کارشناسی بودند و اکثریت قریب به اتفاق کارکنان و مدیران(91/6%) در واحدهای فنی اشتغال داشتند. میانگین سطح درک شده مدیران و کارشناسان در خصوص شهرت و تصویر یا وجهه سازمان 7/0&amp;plusmn;3/3، تولید و ارائه خدمات 7/0&amp;plusmn;1/3، حمایت&#8204;ها در هنگام ارائه خدمات و بعد از آن 7/0&amp;plusmn;0/3، و وفاداری و صداقت 8/0&amp;plusmn;3/3 بود. بین سطح ادراکات مدیران و کارشناسان و عوامل فردی و سازمانی ارتباط معنی&amp;shy; دار وجود نداشت(0/05&lt;&lt;span dir=&quot;LTR&quot;&gt;P&lt;/span&gt;).&lt;/p&gt;

&lt;p dir=&quot;RTL&quot; style=&quot;text-align: justify; margin-right: -0.35pt;&quot;&gt;&lt;strong&gt;نتیجه&#8204;گیری:&lt;/strong&gt; سطح درک شده مشتریان از شاخص&amp;shy;&#8204;های مرتبط با کیفیت روابط، خدمات و اقدامات در حد متوسط بود. لذا پیشنهاد می&amp;shy;&#8204;گردد معاونت بهداشت وزارت بهداشت و درمان برای تعالی سازمانی برنامه های مداخل ه&amp;shy;ای طراحی و اجرا نماید.&lt;/p&gt;
</abstract_fa>
	<abstract>&lt;p style=&quot;text-align: justify;&quot;&gt;&lt;strong&gt;Background and Aim:&lt;/strong&gt; Today, customer perception assessment as a way to measure satisfaction and expectations has an important role in improving the quality of services and organizational excellence. This study aims to measure customers&amp;rsquo; perception at the Health Deputy of Iran&amp;rsquo;s Ministry of Health and Medical Education (MOHME).&lt;/p&gt;

&lt;p style=&quot;text-align: justify;&quot;&gt;&lt;strong&gt;Materials and Methods:&lt;/strong&gt; This cross-sectional study was performed in 2012-2013. The population comprised the health deputies of medical universities, among which 13 of the universities were randomly selected. As the main customers of MOHME health deputy, these universities&amp;rsquo; managers and experts were asked questions like a census. The data collection device was the national award standard questionnaire consisting of 2 sections and 26 questions. The data were analyzed by SPSS 18 with &lt;sub&gt;&lt;img alt=&quot;AWT IMAGE&quot; height=&quot;19&quot; 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&quot; width=&quot;50&quot; &gt;&lt;/sub&gt; level.&lt;/p&gt;

&lt;p style=&quot;text-align: justify;&quot;&gt;&lt;strong&gt;Results: &lt;/strong&gt;Of the 267 managers and experts, 147 (56.1%) were male. Many of them (57.3&lt;span dir=&quot;RTL&quot;&gt;%&lt;/span&gt;) had a bachelor&amp;#39;s degree. Most of them (91.6&lt;span dir=&quot;RTL&quot;&gt;%&lt;/span&gt;) were employed in technical units. The average perceived level of managers and experts regarding their reputation and image was 3.3&amp;plusmn;0.7, production and service 3.1&amp;plusmn;0.7, support while and after providing services 3.0&amp;plusmn;0.7, and loyalty and honesty 3.3&amp;plusmn;0.8 out of a maximum 5 points, respectively. There was no significant relationship between administrators and experts&amp;rsquo; perception level on the one hand, and individual and organizational factors on the other (P&gt;0.05).&lt;/p&gt;

&lt;p style=&quot;text-align: justify;&quot;&gt;&lt;strong&gt;Conclusion: &lt;/strong&gt;The study showed that customers&amp;rsquo; perception of indices related to the quality of relationships, services and measures was at a moderate level. Therefore, it is recommended that the department of health should design and implement an appropriate intervention program for organizational excellence.&lt;/p&gt;
</abstract>
	<keyword_fa>ادراکات مشتریان, بهره‌وری, تعالی سازمانی, نظام سلامت, ایران</keyword_fa>
	<keyword>Customer Perceptions, Productivity, Organizational Excellence, Health Care System, Iran</keyword>
	<start_page>579</start_page>
	<end_page>591</end_page>
	<web_url>http://payavard.tums.ac.ir/browse.php?a_code=A-10-1-152&amp;slc_lang=fa&amp;sid=1</web_url>


<author_list>
	<author>
	<first_name>Seyed Davood</first_name>
	<middle_name></middle_name>
	<last_name>Nasrollapour Shirvani</last_name>
	<suffix></suffix>
	<first_name_fa>سیدداود</first_name_fa>
	<middle_name_fa></middle_name_fa>
	<last_name_fa>نصرالله پور شیروانی</last_name_fa>
	<suffix_fa></suffix_fa>
	<email>dnshirvani@gmail.com</email>
	<code></code>
	<orcid></orcid>
	<coreauthor>Yes
</coreauthor>
	<affiliation>Assistant Professor, Social Determinants of Health Research Center, Babol University of Medical Sciences, Babol, Iran</affiliation>
	<affiliation_fa>استادیار مرکز تحقیقات عوامل اجتماعی موثر بر سلامت، دانشگاه علوم پزشکی بابل، بابل، ایران</affiliation_fa>
	 </author>


	<author>
	<first_name>Mohammad Esmaeil</first_name>
	<middle_name></middle_name>
	<last_name>Motlagh</last_name>
	<suffix></suffix>
	<first_name_fa>محمد اسماعیل</first_name_fa>
	<middle_name_fa></middle_name_fa>
	<last_name_fa>مطلق</last_name_fa>
	<suffix_fa></suffix_fa>
	<email></email>
	<code></code>
	<orcid></orcid>
	<coreauthor>No</coreauthor>
	<affiliation>Professor, Pediatrics Department, School of Medicine, Ahvaz Jondishapour University of Medical Sciences, Ahvaz, Iran</affiliation>
	<affiliation_fa>استاد گروه اطفال، دانشکده پزشکی، دانشگاه علوم پزشکی جندی شاپور اهواز، اهواز، ایران</affiliation_fa>
	 </author>


	<author>
	<first_name>Mohammad</first_name>
	<middle_name></middle_name>
	<last_name>Shariati</last_name>
	<suffix></suffix>
	<first_name_fa>محمد</first_name_fa>
	<middle_name_fa></middle_name_fa>
	<last_name_fa>شریعتی</last_name_fa>
	<suffix_fa></suffix_fa>
	<email></email>
	<code></code>
	<orcid></orcid>
	<coreauthor>No</coreauthor>
	<affiliation>Associate Professor, Community Medicine Department, School of  Medicine, Tehran University of Medical Sciences, Tehran, Iran</affiliation>
	<affiliation_fa>دانشیارگروه پزشکی اجتماعی، دانشکده پزشکی، دانشگاه علوم پزشکی تهران، تهران، ایران</affiliation_fa>
	 </author>


	<author>
	<first_name>Pari</first_name>
	<middle_name></middle_name>
	<last_name>Haji Seiyed Azizi</last_name>
	<suffix></suffix>
	<first_name_fa>پری</first_name_fa>
	<middle_name_fa></middle_name_fa>
	<last_name_fa>حاجی سید عزیزی</last_name_fa>
	<suffix_fa></suffix_fa>
	<email></email>
	<code></code>
	<orcid></orcid>
	<coreauthor>No</coreauthor>
	<affiliation>Master of Science of Family &amp; Population Health Office, Health Department, Ministry of Health and Medical Education, Tehran, Iran</affiliation>
	<affiliation_fa>کارشناس ارشد دفتر سلامت جمعیت، خانواده و مدارس، معاونت بهداشت، وزارت بهداشت، درمان و آموزش پزشکی، تهران، ایران</affiliation_fa>
	 </author>


	<author>
	<first_name>Azin</first_name>
	<middle_name></middle_name>
	<last_name>Nahvijou</last_name>
	<suffix></suffix>
	<first_name_fa>آذین</first_name_fa>
	<middle_name_fa></middle_name_fa>
	<last_name_fa>نحوی جو</last_name_fa>
	<suffix_fa></suffix_fa>
	<email></email>
	<code></code>
	<orcid></orcid>
	<coreauthor>No</coreauthor>
	<affiliation>Manager of Cancer Research Center, Imam Khomeini Hospital, Tehran University of Medical Sciences, Tehran, Iran</affiliation>
	<affiliation_fa>مدیر مرکز تحقیقات سرطان، بیمارستان امام خمینیره، دانشگاه علوم پزشکی تهران، تهران، ایران</affiliation_fa>
	 </author>


</author_list>


	</article>
</articleset>
</journal>
