Volume 11, Number 1 (5-2017)                   payavard 2017, 11(1): 20-30 | Back to browse issues page


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Ghasemyani S, Pourreza A, Mahmoodi M. Survey on Conflict Level and Conflict Management Strategies among Nurses in General Hospitals of Tehran University of Medical Sciences. payavard. 2017; 11 (1) :20-30
URL: http://payavard.tums.ac.ir/article-1-6182-en.html

1- کارشناس ارشد مدیریت خدمات بهداشتی درمانی، گروه علوم مدیریت و اقتصاد سلامت، دانشکده بهداشت، دانشگاه علوم پزشکی تهران، تهران، ایران
2- استاد گروه علوم مدیریت و اقتصاد سلامت، دانشکده بهداشت، دانشگاه علوم پزشکی تهران، تهران، ایران , porreza@tums.ac.ir
3- استاد گروه اپیدمیولوژی و آمار زیستی، دانشکده بهداشت، دانشگاه علوم پزشکی تهران، تهران، ایران
Abstract:   (998 Views)

Background and Aim: Conflict, is a natural and inevitable phenomenon in any organization. Nursing organizations, especially due to environmental stresses, nature of work, variety of interaction, responsibilities and staff are vulnerable to conflict. The purpose of this study was to determine the level of conflict, cause of conflict and conflict management strategies among nurses in selected hospitals of Tehran University of Medical Sciences (TUMS) in 2013.
Materials and Methods: This research is cross-sectional and descriptive - analytic study. The research sample included 240 nurses at four hospitals of Tehran University of Medical Sciences. In order to measure conflict level dubrins conflict level questionnaire and for measure conflict management Robins conflict management strategies were used, for survey to accept or reject the study hypothesis, Chi-square and Fisher's exact tests with SPSS software was performed.
Results: Results showed that the nurse's conflict level was located at average level. Factors relating nurse practitioner frequent cause of conflict, identified strategies of conflict management were solution orientation, non-intervention, control, In the present study  conflict level had showed significant statistical relation with age of nurses (p=0.048). 
Control strategy had showed significant statistical relation with age (p=0.006) and work experience (p=0.024). Solving oriented strategy had showed significant statistical relation with age (p=0.02).
Conclusion: Conflict is a two-dimensional phenomenon, conflict can be both positive and negative results, how to deal with conflict, it is crucial for consequences.

Full-Text [PDF 451 kb]   (481 Downloads)    
Type of Study: Research | Subject: Hospital Managment
Received: 2017/05/16 | Accepted: 2017/05/16 | Published: 2017/05/16

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